Contact Sharpe Terminal
A small team of ex-derivatives traders builds Sharpe Terminal and still uses it every day. We answer support requests ourselves, with no ticket queue and no bots. For product bugs, data issues, feature requests, API access, partnerships, or press inquiries, use the channel that matches your ask below.
Product support & bug reports
The fastest response path is our public Telegram. Most issues get acknowledged within a few hours, and non-critical bugs are typically triaged within one business day. For account-specific problems, data discrepancies, or anything containing a screenshot or wallet address, email team@sharpe.ai instead so we can keep the thread private.
API access & developer partnerships
We publish a public REST API and an MCP server covering funding rates, futures, narratives, news, and more. For rate-limit increases, commercial licensing, white-label data feeds, or enterprise support SLAs, email team@sharpe.ai with your use case, expected request volume, and deployment environment. We respond to commercial inquiries within two business days.
Listings & protocol partnerships
We cover 93 sectors, 30 narratives, 23 ecosystems, and 87+ web traffic entities. If your protocol, L1/L2, or data source isn't tracked yet, send a short write-up (links to docs, contract addresses, and any existing market data) to team@sharpe.ai. Listings are free and decided on data availability plus community relevance, not paid placement.
Press, podcasts & founder interviews
For press requests, podcast invites, conference panels, or expert commentary on crypto derivatives, options, funding rates, or market structure, reach Rishabh directly at rishabh@sharpe.ai or via X DM at @rishabhng.
Direct channels
Email (general): team@sharpe.ai
Telegram (community): t.me/SharpeAI_Official
X (announcements): x.com/SharpeLabs
LinkedIn (company): linkedin.com/company/sharpelabs
Response expectations
We don't operate a 24/7 oncall rotation. We are a lean team, and we answer most messages during working hours across UTC+0 to UTC+5:30. Telegram is usually fastest for quick product questions; email is better for anything requiring a thread, attachments, or persistent context. We do not cold-call, DM first, or solicit via Telegram. Any message claiming to be "Sharpe support" outside the channels listed above is a scam.