Legal

Privacy Policy

Last Updated: 20th of May 2025

1. Introduction

Sharpe Labs Ltd (“We,” “Us,” “Our”), trading as Sharpe.ai, is committed to protecting your privacy and ensuring the security of your information. This Privacy Notice explains how we collect, use, store, and disclose your personal data in compliance with applicable data-protection laws, including the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for your personal data is Sharpe Labs Ltd (Sharpe.ai).
Contact: team@sharpe.ai

3. What Information We Collect

We collect and process the following categories of personal data:

  • Personal Identification Data:
    • Email address.
    • If you subscribe to any paid tier, your name and billing address.
  • Professional Information:
    • Job title, company name.
  • Online Identifiers:
    • IP address, device identifiers, browser type/version.
  • Financial Data:
    • If you subscribe to a paid tier, bank account or credit-card details (processed by our payment processor).
  • Usage Data:
    • Actions taken within our platform (e.g. clicks, page views, feature usage).

4. Legal Basis for Processing

We process your personal data on one or more of the following grounds:

  • Consent: Where you have given clear consent.
  • Contract: To fulfill our service agreement with you.
  • Legitimate Interests: For our business operations (e.g. improving services), provided your rights are not overridden.
  • Legal Obligation: To comply with laws and regulations.

5. How We Use Your Information

Your personal data is used to:

  1. Provide, operate, maintain, and improve our platform.
  2. Personalize your experience and deliver relevant features.
  3. Communicate with you (e.g. customer support, updates).
  4. Send marketing or promotional materials, where you have consented.
  5. Comply with legal and regulatory obligations.

6. Data Sharing

We do not sell or trade your personal data. We may share data with:

  • Service Providers: Third parties performing services on our behalf (e.g. hosting, analytics, payment processing).
  • Legal Authorities: If required by law or to protect our rights.

7. Cookies and Similar Technologies

Sharpe.ai uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support marketing efforts.

7.1 What Are Cookies

Cookies are small text files placed on your device that enable us to recognize your browser and remember your preferences.

7.2 Types of Cookies We Use

  • Strictly Necessary Cookies: Essential for platform functionality.
  • Performance Cookies: Collect anonymous usage statistics.
  • Functional Cookies: Remember your settings and preferences.
  • Targeting/Advertising Cookies: Deliver relevant ads and measure campaign effectiveness.

7.3 How We Use Cookies

  • To enable core site functionality.
  • To analyze user behavior for continuous improvement.
  • For marketing and promotional purposes.

7.4 Managing Cookies

You can manage or disable cookies via your browser settings. Note: Disabling certain cookies may impair site functionality.

7.5 Third-Party Cookies

We may allow third-party cookies (e.g. Google Analytics, advertising partners) to provide additional analytics or marketing services.

8. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we implement safeguards such as Standard Contractual Clauses to ensure adequate protection.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Notice or as required by law.

10. Data Security

We employ appropriate technical and organizational measures (encryption, access controls, audits) to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

11. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure (“right to be forgotten”).
  • Restrict or object to processing.
  • Port your data to another controller.
  • Withdraw consent at any time (where processing is based on consent).

12. Exercising Your Rights

To exercise any of these rights, please contact us at team@sharpe.ai. We may request proof of identity to protect your data against unauthorized requests.

13. Data Breach

In the unlikely event of a data breach posing a risk to your rights or freedoms, Sharpe Labs Ltd will:

  1. Notify you and relevant supervisory authorities where required by law.
  2. Take immediate steps to contain and remediate the breach.
  3. Implement measures to prevent future incidents.

Thank you for trusting Sharpe.ai with your data. Your privacy and security remain our top priority.